Refund & Cancellation Policy

Last Updated: September 2026

ExecutionZ™ ("ExecutionZ", "we", "us", or "our") is an intelligence and execution advisory platform founded by Sivakumar Anirudhan and operated by VS Online Services Private Limited ("VSOS", "Company"), based in Chennai, Tamil Nadu, India.

This Refund & Cancellation Policy ("Policy") describes when a refund or cancellation may be available for purchases made through our website or platform, or for advisory engagements booked with us. This Policy forms part of, and should be read together with, our Terms & Conditions.

1. Overview

ExecutionZ provides business diagnostics, structured assessments, AI-assisted analysis and recommendations, benchmarking, strategic advisory services, execution consulting, coaching, workshops, and related professional services. How a refund applies depends on which type of purchase or engagement you have made, as set out below.

2. Free Scan

Our Free Scan is offered at no charge. As no payment is collected for it, no refund is applicable to the Free Scan. Free Scan output is preliminary in nature and is not equivalent to a paid diagnosis.

3. Paid Diagnoses and Assessment Purchases

If ExecutionZ is unable to generate and deliver the purchased diagnosis, assessment, or analysis after receiving the information required to complete it, the client shall be eligible for a full refund of the amount paid for that purchase.

Once the purchased diagnosis, assessment, analysis, recommendation set, or other agreed deliverable has been successfully generated and delivered to the client (including delivery within the platform, by email, or through a scheduled walkthrough), the purchase shall be considered fulfilled and no refund shall be available for that purchase, except where required under Section 8 (Non-Delivery or Service Failure) or Section 9 (Duplicate and Failed Payments) of this Policy.

4. Subscription and Recurring Plans

• Where a Service is offered on a recurring or subscription basis, you may cancel auto-renewal at any time from your account settings or by writing to us. To avoid being charged for the next billing cycle, cancellation must be requested at least seven (7) days before your renewal date, in line with our Terms & Conditions.
• Fees already charged for the current billing cycle are non-refundable once the cycle has begun and any diagnosis, output, or advisory support for that cycle has been made available to you, except where Section 8 or Section 9 of this Policy applies.
• If you cancel a subscription mid-cycle, you will continue to have access to the paid tier for the remainder of the cycle you have already paid for, after which the subscription will not renew.

5. Advisory, Consulting, and Execution Engagements

For advisory, consulting, coaching, or execution-support engagements booked as a defined project or retainer:

• Cancellation requests made before the engagement has commenced (i.e., before any discovery call, diagnostic work, working session, or deliverable preparation has begun) will be eligible for a full refund of amounts paid.
• Once the engagement has commenced, fees for work already performed, sessions already delivered, or the portion of the engagement period already elapsed are non-refundable. Where the engagement is structured in phases or milestones over a defined execution cycle (the length of which is specified for the plan or engagement you purchase — for example, our standard advisory engagement runs on a 90-day cycle, while other plans or engagements may specify a shorter or longer cycle), fees corresponding to any phase not yet commenced at the time of cancellation will be refunded on a pro-rata basis.
• For retainer-based engagements, cancellation requires thirty (30) days' written notice; fees already paid for the current notice period remain payable.

7. Client Responsibilities

Clients are responsible for providing complete, accurate, and timely information required for diagnoses, assessments, and advisory work. ExecutionZ shall not be responsible for, and no refund shall be available on account of, delays, limitations, or recommendations affected by incomplete, inaccurate, or delayed information supplied by the client.

8. Non-Delivery or Service Failure

If we fail to deliver a paid diagnosis, assessment, or a scheduled advisory session for reasons attributable to us (and not due to incomplete client information, a client-requested delay, or circumstances beyond our reasonable control), you are entitled to either a full refund of the amount paid for that specific deliverable or session, or a rescheduled delivery at no additional cost, at your choice.

9. Duplicate and Failed Payments

Duplicate, accidental, or failed-but-charged payments will be identified and refunded in full after verification with our payment processor. Please write to us with your payment reference and transaction details so we can investigate and process the refund promptly.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please email siva@VSOnlineServices.com with your name, the service or plan purchased, the payment reference or invoice number, and the reason for your request. We will acknowledge your request within two (2) business days and confirm the outcome after reviewing it against this Policy.

11. Refund Processing

Approved refunds will generally be processed within 7–14 business days from the date of approval, credited through the original payment method used, via our payment processor. Any bank or payment-gateway processing time beyond our control is not included in this window.

12. Non-Refundable Items

Taxes (such as GST) already remitted on a fulfilled purchase, and any third-party payment gateway charges that are non-recoverable by us, are excluded from the refundable amount where a partial or pro-rata refund applies.

13. Changes to This Policy

We may update this Policy from time to time to reflect changes in our services or pricing structure. The "Last Updated" date at the top of this page reflects the most recent revision. The version of this Policy in effect at the time of your purchase will govern that purchase; continued use of our website, platform, or Services after an update constitutes acceptance of the revised Policy for any purchase made thereafter.

14. Contact

For refund or cancellation requests, or any questions about this Policy, please contact:

ExecutionZ™
Founded by Sivakumar Anirudhan
Operated by VS Online Services Private Limited
Email: siva@VSOnlineServices.com
Phone: +91 87545 08440