Refund & Cancellation Policy

Last Updated: September 22, 2026

ExecutionZ™ ("ExecutionZ", "we", "us", or "our") is an intelligence and execution advisory platform founded by Sivakumar Anirudhan and operated by VS Online Services Private Limited ("VSOS", "Company"), based in Chennai, Tamil Nadu, India.

This Refund & Cancellation Policy ("Policy") describes when a refund or cancellation may be available for purchases made through our website or platform, or for advisory engagements booked with us. This Policy forms part of, and should be read together with, our Terms & Conditions.

1. Overview

ExecutionZ provides business diagnostics, structured assessments, AI-assisted analysis and recommendations, benchmarking, strategic advisory services, execution consulting, coaching, workshops, and related professional services. How a refund applies depends on which type of purchase or engagement you have made, as set out below.

This Policy is governed by, and its terms should be read together with, the governing law, jurisdiction, and geographic scope provisions set out in our Terms & Conditions.

2. Free Scan

Our Free Scan is offered at no charge. As no payment is collected for it, no refund is applicable to the Free Scan. Free Scan output is preliminary in nature and is not equivalent to a paid diagnosis.

3. Paid Diagnosis Purchases

If ExecutionZ is unable to generate and deliver the purchased diagnosis, assessment, or analysis after receiving the information required to complete it, the client shall be eligible for a full refund of the amount paid for that purchase.

Once the purchased diagnosis, assessment, analysis, recommendation set, or other agreed deliverable has been successfully generated and delivered to the client (including delivery within the platform, by email, or through a scheduled walkthrough), the purchase shall be considered fulfilled and no refund shall be available for that purchase, except where required under Section 8 (Non-Delivery or Service Failure) or Section 9 (Duplicate and Failed Payments) of this Policy.

4. Subscription and Recurring Plans (Future Provision)

Our Services are currently offered on a one-time, per-diagnosis or per-engagement payment basis; we do not currently offer a recurring or subscription-based plan. If we introduce one in the future, the following will apply:

• Where a Service is offered on a recurring or subscription basis, you may cancel auto-renewal at any time from your account settings or by writing to us. To avoid being charged for the next billing cycle, cancellation must be requested at least seven (7) days before your renewal date, in line with our Terms & Conditions.
• Fees already charged for the current billing cycle are non-refundable once the cycle has begun and any diagnosis, output, or advisory support for that cycle has been made available to you, except where Section 8 or Section 9 of this Policy applies.
• If you cancel a subscription mid-cycle, you will continue to have access to the paid tier for the remainder of the cycle you have already paid for, after which the subscription will not renew.

5. Advisory, Consulting, and Execution Engagements

For advisory, consulting, coaching, or execution-support engagements booked as a defined project or retainer:

• Cancellation requests made before the engagement has commenced (i.e., before any discovery call, diagnostic work, working session, or deliverable preparation has begun) will be eligible for a full refund of amounts paid.
• Once the engagement has commenced, all fees paid are non-refundable, including where the engagement is structured in phases or milestones over a defined execution cycle (for example, our standard advisory engagement runs on a 90-day cycle). This applies regardless of whether you choose to cancel or discontinue the engagement partway through, or whether a phase has yet to begin. A refund after commencement is available only where Section 8 (Non-Delivery or Service Failure) applies, or where we uphold a dispute you raise under Section 10, in which case the refund will be capped at the total fees you paid for the specific engagement giving rise to the dispute.
• For retainer-based engagements, cancellation requires thirty (30) days' written notice; fees already paid for the current notice period remain payable.

7. Client Responsibilities

Clients are responsible for providing complete, accurate, and timely information required for diagnoses, assessments, and advisory work. ExecutionZ shall not be responsible for, and no refund shall be available on account of, delays, limitations, or recommendations affected by incomplete, inaccurate, or delayed information supplied by the client.

8. Non-Delivery or Service Failure

If we fail to deliver a paid diagnosis, assessment, or a scheduled advisory session for reasons attributable to us (and not due to incomplete client information, a client-requested delay, or circumstances beyond our reasonable control), you are entitled to either a full refund of the amount paid for that specific deliverable or session, or a rescheduled delivery at no additional cost, at your choice.

9. Duplicate and Failed Payments

Duplicate, accidental, or failed-but-charged payments will be identified and refunded in full after verification with our payment processor. Please write to us with your payment reference and transaction details so we can investigate and process the refund promptly.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please email siva@VSOnlineServices.com with your name, the service or plan purchased, the payment reference or invoice number, and the reason for your request. We aim to acknowledge your request as soon as possible, typically within 1–2 business days, and in any case within seven (7) business days, then confirm the outcome after reviewing it against this Policy. This is a good-faith service target, not an unconditional guarantee; an isolated delay caused by circumstances beyond our reasonable control (such as a technical failure, high volume of requests, or a request not reaching us due to an incorrect or outdated contact address) will not, by itself, constitute a breach of this Policy, and we will respond as soon as reasonably possible once we become aware of it.

11. Refund Processing

Approved refunds will generally be processed within 7–14 business days from the date of approval, credited through the original payment method used, via our payment processor. Any bank or payment-gateway processing time beyond our control is not included in this window.

Where a refund cannot be credited to the original payment method (for example, because the card, UPI ID, or account used is no longer active, or the payment was made by direct bank transfer), we will request your bank account details to process the refund by bank transfer instead. You are responsible for providing accurate and current bank details, and we are not liable for any delay or failure caused by incorrect or outdated details you provide.

Where a payment was made in a currency other than Indian Rupees, or converted by your bank or card issuer at the time of payment, the refunded amount may differ from the original amount you were charged due to exchange rate fluctuations between the date of payment and the date of refund. We are not liable for any such difference.

12. Non-Refundable Items

Taxes (such as GST) already remitted on a fulfilled purchase, and any third-party payment gateway charges that are non-recoverable by us, are excluded from the refundable amount where a partial refund applies.

13. Chargebacks and Payment Disputes

If a diagnosis, assessment, or other deliverable has already been generated and delivered to you, or an advisory engagement has already commenced, you agree not to initiate a chargeback, dispute, or reversal with your bank, card issuer, or payment provider for that purchase, and to instead raise any concern with us directly under Section 10 of this Policy.

If you initiate a chargeback or payment dispute for a purchase that has already been fulfilled in accordance with this Policy, we reserve the right to contest the chargeback with the relevant payment provider using evidence of delivery, and to suspend or terminate your account and access to the Services while the dispute is pending or unresolved.

14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our services or pricing structure. The "Last Updated" date at the top of this page reflects the most recent revision. The version of this Policy in effect at the time of your purchase will govern that purchase; continued use of our website, platform, or Services after an update constitutes acceptance of the revised Policy for any purchase made thereafter.

15. Contact

For refund or cancellation requests, or any questions about this Policy, please contact:

ExecutionZ™
Founded by Sivakumar Anirudhan
Operated by VS Online Services Private Limited
Email: siva@VSOnlineServices.com
Phone: +91 87545 08440